Telemedicine Center

Chat with a Veterinarian now via Video, Phone, or Message

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"Now Offering Veterinary Care from the Comfort of Your Own Home"

We Offer Telehealth

Our mission at Animal Hospital of Ovilla is to understand your pet's needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioral and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or whether you can wait to see your veterinarian during business hours, or alternatively provide some management at home.

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Tips for successful virtual consultations: • Have your pet ready - on leash or with you in a contained area. • Have a helper to hold the pet or to take quality images or video. • Preplan for pictures and video and upload them before the appointment. • For checking growths, upload pictures holding a ruler or tape measure next to them. • For lameness consideration, upload video of the animal’s abnormal gait. • For skin disease, take pictures of the lesions and affected areas from several different angles.

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Messaging Session with a Veterinarian $30

message Communication

  • Have an in-depth conversation with a Veterinarian via the messaging system within our platform
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Phone Consultation with a Veterinarian - During Hours $30

phone Communication

  • Phone conversation with a Veterinarian during normal hospital hours. We call the number you provide! (Please note that the call will originate from an unidentified number.)
  • Enter questions that you'd like to discuss within the consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Consultation with a Veterinarian $60

video Communication

  • Video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Phone Consultation with a Veterinarian - After Hours $50

phone Communication

  • Phone conversation with a Veterinarian after normal hospital hours. We call the number you provide! (Please note that the call will originate from an unidentified number.)
  • Enter questions that you'd like to discuss within the consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

About Animal Hospital of Ovilla

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Your pet is an important part of your family. At Animal Hospital of Ovilla, we understand that.

We believe that it's important for you to understand your pet's health issues. We'll take as much time as needed to educate you about your pet's health and proper pet care. We'll answer all your questions, and we'll always recommend the veterinary treatment that is best for your pet.